The CAB Service is
A newly qualified adviser describes his experience of training with
I came to the CAB having worked for many years in business and also with the experience
of running my own business for 10 years. After taking early retirement
I felt that I would like to do something which made a difference to people
and having heard about the CAB thought this would be ideal.
I originally applied to the Bureau for a paid part-time
administrative position but then discovered that the trainee adviser programme
sounded a lot more interesting (albeit unpaid!). I was able to commit
myself to two days a week for the training which meant
that I could complete it more quickly. Although having the experience
of previous employment the training was quite a steep learning curve.
There is a lot of information to assimilate but the Citizens Advice
computerised information system is very comprehensive and easy to use.
As I worked through the training I became more interested in dealing
with debt issues and hoped to pursue this further, ideally in a paid position,
once I had qualified. I duly took on a small group of debt clients which
meant I was able to deal with the whole debt process rather than only
seeing a small part of the client's problem.
I would definitely recommend the training programme to anyone who wants to gain
experience and confidence in a friendly environment before moving back
into paid work.
The CAB service relies on volunteers.
Volunteers help Tonbridge & Malling CAB in many ways. You can:
If you would like to volunteer, please call in to the bureau or telephone
us on 01732 361 709.
- learn to be a CAB Adviser helping others to solve their problems.
advisers undertake a short course to become a gateway assessor and then, if they wish, proceed to become a full adviser.
- help by becoming an Administrator, helping with clerical and administration
tasks in the bureau.
- become a Receptionist, greeting our clients and aiding in the smooth running of the Bureau.
- become a Campaigner (also known as a Social Policy Coordinator) who
compiles evidence of problems brought to the bureau which can assist in
changing laws, policies and practices for the better.
for the address, and opening hours of the Tonbridge & Malling CAB.
Or you can call the national CAB volunteer recruitment line on 08451 264 264.
the CAB volunteer page at