The CAB Service is
A newly qualified adviser describes his experience of training with
I came to the CAB having worked for many years in business and also with the experience
of running my own business for 10 years. After taking early retirement
I felt that I would like to do something which made a difference to people
and having heard about the CAB thought this would be ideal.
I originally applied to the Bureau for a paid part-time
administrative position but then discovered that the trainee adviser programme
sounded a lot more interesting (albeit unpaid!). I was able to commit
myself to two days a week for the training which meant
that I could complete it more quickly. Although having the experience
of previous employment the training was quite a steep learning curve.
There is a lot of information to assimilate but the Citizens Advice
computerised information system is very comprehensive and easy to use.
As I worked through the training I became more interested in dealing
with debt issues and hoped to pursue this further, ideally in a paid position,
once I had qualified. I duly took on a small group of debt clients which
meant I was able to deal with the whole debt process rather than only
seeing a small part of the client's problem.
I would definitely recommend the training programme to anyone who wants to gain
experience and confidence in a friendly environment before moving back
into paid work.
The CAB service relies on volunteers.
Volunteers help Tonbridge & Malling CAB in many ways. You can:
If you would like to volunteer, please call in to the bureau or telephone
us on 01732 361 709.
- learn to be a Gateway Assessor helping others to find the information to solve their problems.
new volunteers undertake a short course to become a gateway assessor and then, if they wish, proceed to become a full adviser at a later date.
- help by becoming an Administrator, helping with clerical and administration
tasks in the bureau.
- become a Receptionist, greeting our clients and aiding in the smooth running of the Bureau.
- become a Campaigner (also known as a Social Policy Co-ordinator) who
compiles evidence of problems brought to the bureau which can assist in
changing laws, policies and practices for the better.
for the address, and opening hours of the Tonbridge & Malling CAB.
Or you can call the national CAB volunteer recruitment line on 08451 264 264.
the CAB volunteer page at