Quick links
The CAB Service is
- Independent
- Impartial
- Confidential
- Free
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Volunteer advisers at the CAB have varied backgrounds and experience but all have been through
the CAB training programme
Volunteering opportunities
We are looking for volunteers who would like to become gateway assessors.
Gateway assessors undertake shorter interviews usually on the telephone and sometimes in person and
are often the first point of contact for people who contact the CAB.
Full training will be given and no
prior knowledge is required.
If you are interested in this role,
please call our admin line on 01732 361709 (no advice on this line) or pop into the Bureau in Tonbridge.
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Welcome to the Tonbridge & Malling CAB
The CAB at the Tonbridge Bureau
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How to find Tonbridge CAB
Tonbridge CAB is in a white building next to the Cooperative car park.
The Cooperative is located in Tonbridge High Street.
Map
Click here to go to a map showing Tonbridge CAB's location.
Tonbridge Address
3-4 River Walk
Tonbridge
Kent
TN9 1DT
Telephone help
01732 440 488
Answerphone service - leave your number and a message and we will ring you back.
You can also try the Adviceline number
08444 111 444 which is available from 10am to 4pm, Monday to Friday,
and will be answered by a West Kent Citizens Advice Bureau
(including Tonbridge & Malling CAB) on a rota basis.
Email Advice
We are currently unable to offer advice by email. Please call our telephone service on
01732 440 488 where you can leave a message and we will ring you back.
Public transport
Nearest bus stop - Castle
Nearest station - Tonbridge station (10 min walk)
Nearest car park
Bradford Street
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Tonbridge CAB
Drop-in Service
(Subject to available advisers)
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Monday
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10am - 12 noon
12 noon - 4pm |
Drop-in service
Assisted Information
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Tuesday
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10am - 12 noon
12 noon - 4pm |
Drop-in service
Assisted information
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Wednesday |
No drop-in service
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Thursday
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10am - 12 noon
12 noon - 4pm
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Drop-in service
Assisted information
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Friday
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10am - 12 noon
12 noon - 4pm
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Drop-in service
Assisted information
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DROP-IN SERVICE - A procedure has been introduced to minimise queue time:
If possible, it is recommended to come in to the bureau at about 9.45am, where you
will then be
seen at 10am or be given a scheduled time to return for an interview. This avoids having
to wait in the waiting room for long periods.
SHORT INTERVIEWS - When you ring the bureau for telephone advice or visit us for drop-in service, you may be given a short interview first to
help us to assess how best to help you.
ASSISTED INFORMATION - Advisers might be in interviews at this time, but we will try to help you find information which can help your problem.
VOLUNTEERS - Our advisers are
all volunteers. If you would like to become an adviser, please
click HERE to see more
information about how you could help us.
EVENING ADVICE
By appointment only.
Available on the 1st Tuesday evening of each month, from 6pm to 8pm.
To book an appointment, please ring 01732 440 488 to leave your name and number and
an adviser will ring you back.
You may be given a short telephone interview to
ensure that an evening appointment is right for your problem. For instance, if we
will need to contact an agency or department that is only open in normal office hours,
a day advice session may be better.
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The CAB in Snodland
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Venue: Holmesdale Technology College, Malling Road, Snodland, ME6 5HS
When: Monday mornings
Appointments only: Call 01732 440 488 which is an answerphone to leave your number and telephone message and we will call you back
Click here
to go to a map showing Holmesdale Technology College's location
The CAB in Kings Hill
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Venue: Gibson Building, Gibson Drive, Kings Hill, West Malling, ME19 4LZ
When: Thursday mornings
Appointments only: Call 01732 440 488 which is an answerphone to leave your number and telephone message and we will call you back
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The CAB in East Malling
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Venue: East Malling Neighbour Safety Office, 18 Twisden Road, East Malling, ME19 6SA
When: Tuesday mornings
Appointments only: Call 01732 440 488 which is an answerphone to leave your number and telephone message and we will call you back
Click here
to go to a map showing Twisden Road's location
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The CAB at Tonbridge Castle Gateway
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The front entrance to the Gateway
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CAB has a desk at the Gateway at the Council offices situated next to the entrance to Tonbridge Castle.
The Tonbridge Castle Gateway CAB desk offers an initial assessment of your enquiry and assisted information.
Problems requiring full advice may need to be referred to our main Tonbridge Bureau.
Open 10am to 1pm, Mon, Tues, Weds and Fri.
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The rear entrance to the Gateway
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The CAB at Platform 51 (formerly YWCA) in Tonbridge
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CAB has an outreach at Platform 51 in Tonbridge for people already attending there.
Anyone at Platform 51 interested in a CAB appointment should speak to the Platform 51 staff.
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The CAB at K College
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CAB has an outreach at K College in Tonbridge for students and staff of the College.
Students and staff should contact Student Services for more details.
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Other help
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Online advice
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24 hour online information on the Citizens Advice website.
Click on the Advice Guide logo below to visit the site.
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